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Darlington Custom Leather items are one of a kind items requiring many hours to produce and are not returnable.  We do make every effort to ensure your satisfaction so please do reach out to us if you encounter any issues with your purchase.  


As you've noticed, the cost of shipping is now exorbitant! The average bag costs about $35 to ship so we've adopted a flat rate shipping charge of $20 to help defray the cost.  Overseas shipping is available at the current rate of shipping to the destination.  PLEASE NOTE: once we provide the shipping tracking number to you, we no longer have any control over when you will receive your order.  DCL ships the same day on in stock items and will provide tracking to you via email as soon as your order has shipped.


Darlington Custom Leather custom order shipping time is quoted after your build consultation.  We will email you confirmation of your build consultation and order form along with an estimated shipping time.  Depending on the size of the project, project completion times take approximately 1 to 4 weeks.  We will stay in touch with you every step of the way because we know how exciting it is to anticipate the arrival of your very special item!


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